Privacy Policy

PRIVACY POLICY

Effective Date: 22-02-2026

This Privacy Policy describes how Glow Metro ("Company," "We," "Our") collects, uses, and protects your information when you use our website and services.

1. Information We Collect

We may collect:

Full Name

Phone Number

Email Address

Service Address

Payment details (processed via secure third-party gateway)

IP address and device information

We do NOT store your card details on our servers.

2. How We Use Your Information

We use your data to:

Confirm bookings

Process payments

Provide customer support

Send booking updates

Improve our services

Comply with legal obligations

3. Payment Security

All payments are processed through secure third-party payment gateways compliant with RBI regulations.

We are not responsible for technical failures, payment delays, or security breaches occurring at the payment gateway provider’s end.

4. Data Protection

We implement reasonable security measures to protect your personal data.

However, no method of internet transmission is 100% secure.

5. Sharing of Information

We may share information with:

Staff assigned to your service

Payment gateway providers

Government authorities if legally required

We do NOT sell customer data.

6. User Rights

You may request:

Access to your data

Correction of inaccurate data

Deletion of your data (subject to legal obligations)