TERMS & CONDITION

Last Updated: 24-02-2026

These Terms and Conditions ("Terms") govern the use of the website [Glow Metro] ("Company," "We," "Us," "Our") operated by [Your Legal Business Name], registered in India.

By accessing, browsing, or booking services through our website, you agree to be legally bound by these Terms.

If you do not agree, please do not use our website or services.

1. Eligibility

By using this website, you confirm that:

You are legally capable of entering into binding contracts under the Indian Contract Act, 1872.

All information provided by you is true and accurate.

2. Nature of Services

We provide salon and beauty services at customer locations ("Services").

We reserve the right to:

Modify, suspend, or discontinue any service without prior notice.

Refuse service in cases of inappropriate behavior, unsafe environment, or non-cooperation.

Service availability may vary based on location and staff availability.

3. Booking & Appointment Policy

Booking is subject to confirmation.

The company reserves the right to reschedule appointments due to operational, safety, or unavoidable circumstances.

Customers must provide the correct address, contact details, and service requirements.

A delay by the customer beyond 15 minutes may result in cancellation or reduced service time without a refund.

4. Pricing & Payment Terms

All prices are listed in Indian Rupees (INR).

Prices may change without prior notice.

Payment may be collected in advance (fully or partially) at the time of booking.

We use third-party payment gateways; we are not responsible for technical failures from payment providers.

Failure of payment authorization may result in cancellation of booking.

5. Cancellation & Refund Policy

Cancellation by Customer:

Cancellation must be made at least [3 hours] before the appointment.

Late cancellation may attract cancellation charges.

No-show appointments are non-refundable.

Cancellation by Company:

We reserve the right to cancel bookings due to:

Staff unavailability

Safety concerns

Force majeure events

In such cases, a full refund (if prepaid) will be processed within 5–10 working days.

Refund timelines depend on banking/payment gateway processing times.

6. Health, Safety & Liability Disclaimer

Customers must:

Inform us in advance about allergies, skin conditions, medical issues, or pregnancy.

Provide a safe, hygienic, and well-lit working space.

We shall not be liable for:

Undisclosed medical conditions

Allergic reactions due to non-disclosure

Pre-existing skin or health conditions

Customer dissatisfaction due to unrealistic expectations

Services are provided based on professional standards, but results may vary individually.

7. Code of Conduct

Customers agree:

Not to behave inappropriately, abusively, or unlawfully.

Not to harass staff.

To maintain a respectful environment.

The company reserves the right to terminate service immediately in case of misconduct without refund.

8. Intellectual Property Rights

All content including:

Logos

Text

Graphics

Service descriptions

Website design

are the exclusive property of [Glow Metro] and protected under applicable Indian intellectual property laws.

Unauthorized reproduction or use is strictly prohibited.

9. Limitation of Liability

To the maximum extent permitted under applicable Indian law:

The Company shall not be liable for indirect, incidental, consequential, or special damages.

Total liability shall not exceed the amount paid for the specific service.

10. Force Majeure

We shall not be liable for delay or failure due to events beyond reasonable control, including but not limited to:

Natural disasters

Government restrictions

Pandemic situations

Transportation failures

11. Privacy & Data Protection

Use of personal information is governed by our Privacy Policy in accordance with applicable Indian data protection laws.

12. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted under the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in:

13. Amendments

We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of updated Terms.